Topic

Ratings & Feedback

Collecting and using customer beer feedback without surveys nobody fills out.

2 articles

An empty brewery taproom on a grey morning, where an owner in a canvas jacket sits by the window with a mug of coffee and her phone lying face down beside it.

Improve Taproom ExperienceRatings & FeedbackGuide

How to Get a Bad Google Review Removed: A Brewery Owner's Guide

How to get a bad Google review removed from your brewery profile: which reviews break Google's rules, how to report and appeal, and what to do if it stays.

7 min readOperatorOutcome: Tell whether a bad Google review can actually be removed, report and appeal it the right way, and handle the ones that stay so they cost you as little as possible.

A guest at a candlelit taproom table holds a phone showing just a thumbs-up and a thumbs-down button, next to a half-finished glass of amber beer on a coaster, with the evening crowd blurred behind.

Understand CustomersRatings & FeedbackGuide

How to Collect Better Beer Feedback from Customers

Taproom surveys go unanswered. How breweries get beer feedback worth acting on: read the POS signals, ask one question about one beer, and close the loop.

7 min readOperatorOutcome: Replace the survey nobody answers with two feedback streams — POS signals and one well-timed question — that tell you what guests actually think of each beer